Terms & Conditions
These Terms & Conditions govern the contract between DN Removals (“we”, “us”, “our”) and the customer (“you”, “your”). “Goods” means the items to be moved, transported and/or stored.
1) Quotation
- Our quotes are fixed-price and inclusive of taxes unless stated otherwise. They do not include duties, levies or fees charged by public authorities, parking charges, meter suspensions or permits.
- We may adjust the price if information provided at booking/survey changes (e.g., extra items, additional services, delayed key release, restricted access, or approaches unsuitable for our vehicles).
- Late working surcharges may apply for work after 6:00 pm unless otherwise agreed.
2) Work Not Included Unless Agreed in Writing
- Disconnecting/reconnecting appliances or fittings; removing/laying floor coverings; taking down or re-hanging curtains/blinds.
- Moving items our crew reasonably believes are unsafe to move or may cause damage without specialist equipment or structural changes.
- Clearing snow/ice or other obstructions from driveways or access areas at either address.
3) Items We Will Not Carry or Store
- Hazardous/dangerous goods (e.g., gas bottles, ammunition, aerosols, flammables).
- Goods that may attract pests or cause infestation; perishable goods or plants.
- Animals, birds, fish or their cages/tanks.
- Stolen goods, illegal items, controlled drugs, or pornography.
If such goods are submitted without our prior written consent, we accept no liability for loss/damage and you indemnify us against all claims, expenses or penalties arising.
4) Your Responsibilities
- Declare the value of goods and identify any single items valued over £500 for insurance purposes.
- Provide an inventory for items placed into storage.
- Obtain all documents/permissions needed for the move and be present (or appoint a representative) at collection and delivery to ensure nothing is taken/left by mistake and rooms are correct.
- Prepare and stabilise appliances (fridge/freezer must be defrosted; do not switch on for 24 hours after delivery).
- Pay any parking/permit charges unless agreed otherwise and give a current contact number/address during transit/storage.
- Properly pack any goods you pack yourself; self-packed goods are not covered by our insurance.
- Check that the property and our vehicles are clear of your belongings at the end of the job.
5) Ownership
- You confirm you own the goods or have authority from the owner to enter into this contract.
- You are liable for claims, losses or costs if this proves untrue.
6) Postponement & Cancellation
- You may change the date free of charge with at least 48 hours’ notice.
- Cancellations within 48 hours of the job start time or after work has begun may incur up to 100% of the charges.
7) Payment
- A deposit is required within 24 hours of accepting our quotation to secure your booking.
- Balance is due in full upon arrival/delivery at the destination unless agreed otherwise.
- If payment terms are not met, insurance may not apply and late fees may be charged.
8) Our Liability & Insurance
- If we are proven liable for loss/damage, our liability is capped at £50,000 per vehicle unless you arrange higher cover in writing.
- We may elect to repair or replace items or pay compensation. We are not liable for depreciation or consequential loss.
- We are not liable for loss/damage caused by: fire; normal wear/tear; gradual deterioration; leakage/evaporation; vermin/infestation; electrical/mechanical derangement without external impact; or for self-packed contents within wardrobes, drawers, packages or appliances.
- We are not liable for inherently defective goods, animals/plants, refrigerated/frozen food/drink, or cosmetic scratches/dents/chips to furniture/vehicles unless a pre-collection condition report is requested (charges may apply).
9) Timeframes & Delays
- Arrival/departure times are estimates unless a written timescale is expressly agreed.
- If an agreed written schedule is missed due to reasons within our control, we will reimburse reasonable expenses arising from that delay.
- If delivery cannot be made through no fault of ours, we will place goods into storage at your expense, thereby fulfilling our removal obligation.
- In the event of breakdown/accident we will attempt to supply a replacement vehicle or agree alternative arrangements.
- We are not in breach where delays/failures arise from events beyond our reasonable control (e.g., adverse weather, traffic, strikes). If such delay continues beyond 4 weeks, either party may terminate with 7 days’ written notice.
- If keys are not collected at the specified time, there will be additional waiting charges of £100 per hour per van.
10) Damage to Premises
- We are liable only for damage to premises caused by our negligence.
- Such damage must be noted on the visual inspection/job report and confirmed to us within 24 hours.
11) Claims & Time Limits
- Damage discovered on the day should be brought to the crew’s attention immediately.
- All claims must be made in writing within 7 days of the move; claims made after this period will not be considered (insurer requirement).
12) Disputes
If you have a complaint, contact us in writing. We aim to respond within 5 working days with a proposed resolution.
13) Sub-Contracting
We reserve the right to sub-contract some or all of the work. These Terms apply in full to any sub-contracted services.
14) Entire Agreement
These Terms, together with our quotation, constitute the entire agreement and supersede all verbal statements. Any variation must be agreed in writing.
15) Jurisdiction
This contract is governed by the laws of England and Wales (or Scotland where applicable to our principal place of business).
DN Removals LTD
Email: info@dnremovals.co.uk
Phone: 020 8050 8248
Address: 38 Trinity Rd, Tooting Bec, London SW17 7RE, United Kingdom
By booking our services, you confirm you have read and accepted these Terms & Conditions.
