Privacy Policy

Last updated: August 2026

At DN Removals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

• Personal details: name, email address, phone number, and address when you fill in our contact or quote forms.
• Service details: information about your move (pickup and delivery addresses, dates, and inventory).
• Technical data: IP address, browser type, and device information collected automatically for analytics and website security.
• Cookies: small data files that help improve user experience and analyse site traffic. You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your personal data to:

• Provide removal, packing, and storage services you request.
• Send quotes, booking confirmations, or respond to enquiries.
• Improve our website, marketing, and customer experience.
• Comply with legal obligations or resolve disputes.

3. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

• Consent – when you agree to receive communications from us.
• Contract – to provide removal or related services you have requested.
• Legitimate interest – to enhance service quality and website performance.
• Legal obligation – where we are required to retain data for tax or regulatory reasons.

4. Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typically, we retain booking and quote data for up to 6 years.

5. Sharing Your Information

We never sell your data. We may share limited details only with trusted third parties who help us operate our business—such as payment processors, IT support, or analytics providers. All partners comply with strict confidentiality and data-protection standards.

6. Your Data Rights (UK Residents)

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (“right to be forgotten”) where applicable.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please email us at info@dnremovals.co.uk.

7. Data Security

We use SSL encryption, secure servers, and regular system monitoring to protect your information from unauthorised access, loss, or misuse.

8. Links to Other Websites

Our website may include links to other sites. We are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect new regulations or operational changes. Updates will be posted on this page with a new revision date.

10. Contact Us

If you have any questions about how we handle your personal data or wish to make a request regarding your information, please contact:

DN Removals LTD
Email: info@dnremovals.co.uk
Phone: 020 8050 8248
Address: 38 Trinity Rd, Tooting Bec, London SW17 7RE, United Kingdom

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.